Refunds & cancellation
How to stop paying, when the money comes back, and what happens to your files afterwards.
Last updated 15 September 2026.
Paid plans are not open yet. RigMuse is free to use today, so nothing on this page applies to anyone right now. It is here so the rules are written down before the first payment, not after it.
Try it before you pay
Every paid feature has a free tier you can use for as long as you like without giving a card. Open a Photoshop file, edit it, export it, browse the motion library — none of that needs a plan. Pay only once the free tier is the thing standing in your way.
Cancelling
Cancel at any time, through the payment provider that took the payment. There is no phone call, nothing to justify, and no one to persuade.
Cancelling stops the next renewal. You keep everything you paid for until the end of the period you are in — a monthly plan cancelled on day 3 still works until day 30. We do not cut you off early and we do not pro-rate the unused part, because you keep using it.
Getting money back
A plan is two things: room in your account, and a month of credits for the AI models. The room can be given back. A credit cannot — the moment you spend one, we buy that model's GPU time on your behalf, and the picture it made is yours. So a refund is the payment less the credits you used, at the plan's own rate: the plan's price divided by its monthly credits.
| Within 14 days of a payment, no credit used | Full refund, no reason needed. Ask, and we send it back. |
|---|---|
| Within 14 days, some credits used | The payment less the credits you used, at the plan's rate. Use a third of the month's credits, get two thirds back. |
| All of the month's credits used | Nothing to refund — you had what you paid for. |
| A renewal you did not intend | The same rule: tell us within 14 days of the renewal charge, and it comes back less any credits you used in that period. |
| Something we broke | If RigMuse was unusable for a meaningful stretch of your billing period, we refund that part. Tell us what happened and we will not argue about it. A generation that fails is never charged — its credits go straight back. |
| After 14 days | Not refunded. Cancel instead, and the plan runs to the end of the period. |
Refunds go back to the card or account that paid, through the same payment provider. They usually appear within 5–10 working days — the delay is the bank's, not ours; we send it immediately.
If you are a consumer in the EU or UK
You have a statutory 14-day right to withdraw from a distance contract. When you subscribe you tick a box accepting these terms, and by doing so you expressly ask us to begin at once — your credits are in your account the moment the payment goes through — and acknowledge that each credit you use is digital content delivered, which is not covered by that right. Withdraw within 14 days and you get the payment back less the credits you used; use none, and you get all of it.
Nothing on this page reduces your rights under consumer law. If our terms and your statutory rights ever disagree, your rights win.
What happens to your work
Cancelling never deletes anything. Your account drops to Free and your designs stay where they are. If you are over the Free storage limit you will not be able to upload more until you are under it, but nothing already there is removed.
Files are only deleted when you delete them, or when you delete your account — which you can do yourself, and which cannot be undone. Export anything you want to keep before you do that.
A design you published to the community stays published after you cancel, unless you unpublish it.
Failed payments
If a charge fails, the plan keeps running for seven more days while the card is retried, and a notice appears in the app. If it still has not gone through, the plan returns to Free — the same as cancelling. No debt collection, no late fees, nothing chasing you.
Price changes
If we raise the price of a plan you already hold, you hear about it at least 30 days before it takes effect, and you can cancel before it does.
Asking
Ask from the account that paid, at , and say what you want refunded and why. Answers usually come inside two working days.
Ask from the account that paid, and say what you want refunded and why. Answers usually come inside two working days.
Please ask us before opening a dispute with your bank. A chargeback costs us a fee and locks the account while it is open, and there is nothing it can get you that an email cannot.